Our Culture
Inova Health System is privileged to be an integral part of the communities we serve. We are honored to share in the lives of our patients and their families and in return, we aspire to:
- Exceed the expectations of our customers
- Own whatever concerns come our way
- Embrace our customer's cultural differences and customize our services to their needs
- Treat our colleagues as valued customers
- Listen to customer feedback and take action
- Bring pride to the Inova name
Inova employees demonstrate our commitment to service excellence through:
- Positive attitude — we approach our work in an upbeat and supportive way
- Professional appearance — we present ourselves, our facility and our environment in a welcoming way
- Respect — we are considerate of everyone
- Ethics — we do what is right
- Assistance — we help others in any way that we can
- Courtesy — we act and respond politely
