Patient Relations
Inova's patient relations team acts as a bridge between patients, families, visitors and the hospital’s administration. Patient relations addresses complaints and grievances, acknowledges compliments and notarizes documents for patients.
- Phone: 703-205-2175
- Email: ILHPatientRelations@Inova.org
- The patient relations department is staffed Monday to Friday (except nationally recognized holidays), from 8:30 a.m. – 5 p.m.
- Our patient relations team is committed to providing timely responses. While we strive to respond as soon as possible, please allow up to five to seven business days for a response. A team member will contact you by email or phone to address your inquiry.
For immediate assistance on weekends, evenings and nationally recognized holidays, please request the administrative supervisor via a member of your care team.
- Inova's patient relations department welcomes the opportunity to assist patients, family members and visitors with the following:
- Offering recognition, providing Inova with suggestions for improvement or filing a formal complaint or grievance
- Interpreting hospital policy and Inova’s patient rights and responsibilities
- Facilitating communication with physicians, nurses and other team members regarding care concerns that cannot be resolved by the team members present
- Providing notary public information or information about advance medical directives
- If you would like to share compliments or concerns regarding your care at Inova, please feel free to speak to the supervisor on your unit or any of our team members
For any questions or concerns regarding billing or medical records, please refer to the following pages for assistance. Please do not contact patient relations for these types of inquiries:
Inova wants you to be aware of your rights, and responsibilities, as a patient. We believe your patient rights are important, and we will do everything possible to make sure that your rights are respected.
Download our patient rights and responsibilities information:
