Patient Relations
Inova's patient relations team acts as a bridge between patients, families, visitors and the hospital’s administration. Patient relations addresses complaints and grievances, acknowledges compliments and notarizes documents for patients.
- Phone: 703-205-2175
- Email: ILHPatientRelations@Inova.org
- The patient relations department is staffed Monday to Friday (except nationally recognized holidays), from 8:30 a.m. – 5 p.m.
- Our patient relations team is committed to providing timely responses. While we strive to respond as soon as possible, please allow up to five to seven business days for a response. A team member will contact you by email or phone to address your inquiry.
For immediate assistance on weekends, evenings and nationally recognized holidays, please request the administrative supervisor via a member of your care team.
- Inova's patient relations department welcomes the opportunity to assist patients, family members and visitors with the following:
- Offering recognition, providing Inova with suggestions for improvement or filing a formal complaint or grievance
- Interpreting hospital policy and Inova’s patient rights and responsibilities
- Facilitating communication with physicians, nurses and other team members regarding care concerns that cannot be resolved by the team members present
- Providing notary public information or information about advance medical directives
- If you would like to share compliments or concerns regarding your care at Inova, please feel free to speak to the supervisor on your unit or any of our team members
The patient relations team is here to support you by addressing any feedback or concerns. We appreciate you taking the time to use our form to share a compliment, suggestion or concern with us.
Compliments
We share every compliment with the team members you recognize, along with their leadership. Inova truly values the recognition of our team members’ dedication. When providing compliments, you may not receive a response back from our office unless you specifically tell us you would like to receive a response.
Suggestions for improvement
We share your suggestions with leadership teams to identify and drive process improvements. Every suggestion is an opportunity for Inova to enhance the experience for our patients. When providing suggestions, you may not receive a response back from our office unless you specifically tell us you would like to receive a response.
Concerns or complaints
Inova leaders review all concerns as part of our commitment to continuous improvement. While the patient relations team strives to respond as soon as possible, please allow five to seven business days for a reply, unless the patient is currently admitted to the hospital (please indicate this on the form below). A team member will contact you by email or phone to address your concern.
For any questions or concerns regarding billing or medical records, please refer to the following pages for assistance. Please do not use this form for these types of inquiries:
Inova wants you to be aware of your rights, and responsibilities, as a patient. We believe your patient rights are important, and we will do everything possible to make sure that your rights are respected.
Download our patient rights and responsibilities information:
