Inova offers paperless billing through MyChart Bill Pay — allowing you to easily view and manage your bills online.
Paperless billing offers many benefits, including:
I have a billing statement from Inova or I already have an Inova MyChart account.
I don't have a MyChart account, but need to pay my bill.
Inova is committed to reducing paper waste and offering seamless, convenient access to your healthcare and financial responsibilities. MyChart allows you to manage your appointments, view test results, request prescription refills, send messages to your care team, and pay your bill. It’s completely free and secure, so you can have peace of mind knowing that your health and billing information is safe.
You will receive an email or text when a payment is due. When you receive this message, follow the link that reads, "You have a new statement." For your security, you must verify your identity before you can view your statement. You can also visit Inova's MyChart to pay as a guest.
Yes, you can view previous billing statements from Inova. After verifying your identity, you can view previous billing statements under "View balance details" and click the Communications tab.
You can opt out of paperless billing if you prefer to receive paper statements. To opt out, follow the link provided in your email or text notification and select "View balance details." Under "Account Information," select "paperless preferences" and you will see an option to disable paperless billing. You can also update your communication preferences in the MyChart patient portal.
To verify your email address or to set notification settings, click on "Menu" and select "Communication Preferences" from under the "Account Settings" section to review. You may also want to check your browser settings to make sure MyChart emails are not being sent to junk mail or your spam folder.
You can apply for financial assistance with your hospital bill in MyChart. To apply, sign up or login to MyChart.
Inova uses outside agencies to assist with billing and follow up after statements are sent to you. If we do not receive payments after 120 days, these agencies help us collect the outstanding balance. If you have questions about your billing statement, please contact Inova's customer service team at 571-472-5750.
We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal IDs and passwords. As a MyChart user, your role in maintaining the security of your medical information is:
We also encourage you to enable the two-step verification in MyChart. This adds another layer of security to protect your personal information when logging in to MyChart from a new device or internet browser. Once logged in, select Security Settings from the menu and click on Two-Step Verification.
Have an existing payment plan with Inova? Here are a few additional steps we need from you to continue your automatic payments:
To manage your bills and healthcare needs, you can download the Inova app to access Inova’s MyChart patient portal. With MyChart, you can:
You can get the Inova mobile app in the App Store or Google play:
